Introduction
RentMeHQ ("we," "us," or "our") operates the website rentmehq.com and provides rental management software for independent RV and trailer rental operators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Information You Provide to Us
Waitlist Registration:
When you join our waitlist, we collect:
- First name
- Email address
- Current rental situation
- Fleet size
- Beta testing interest
- Annual revenue (optional)
- Biggest challenges (optional)
Account Registration (When Service Launches):
- Full name
- Email address
- Business name
- Phone number
- Payment information (processed securely through third-party payment processors)
- Business location/address
Communications:
When you contact us, we may collect: name, email address, phone number, message content, and any information you choose to provide.
2. Information Collected Automatically
Website Usage Data:
- IP address
- Browser type and version
- Operating system
- Pages visited
- Time and date of visit
- Referring website
- Click behavior
Cookies and Tracking Technologies:
We use:
- Essential cookies (required for website functionality)
- Analytics cookies (Google Analytics to understand usage)
- Marketing cookies (to track campaign effectiveness)
3. Information from Third Parties
We may receive information from: payment processors (Stripe), email service providers (Loops), analytics services (Google Analytics), and form builders (Tally).
How We Use Your Information
Service Delivery:
- Creating and managing your account
- Processing transactions
- Providing customer support
- Sending service updates and notifications
Marketing and Communication:
- Sending waitlist updates
- Product launch notifications
- Educational content about rental management
- Beta testing invitations
- Special offers and promotions
You can opt out of marketing communications at any time using the unsubscribe link in emails.
How We Share Your Information
We do not sell your personal information.
Service Providers:
Third-party companies that help us operate our business:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing |
| Loops | Email marketing and automation |
| Tally | Form submissions and data collection |
| Analytics and advertising | |
| Hosting providers | Website and application hosting |
Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, regular security audits, and access controls. We use Stripe for payment processing and do not store complete credit card information on our servers.
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.
Data Retention
| Data Type | Retention Period |
|---|---|
| Waitlist data | Until you unsubscribe or request deletion, or 2 years after last interaction |
| Customer account data | Duration of your subscription plus 7 years |
| Transaction records | 7 years (required for financial/tax purposes) |
| Website analytics | 26 months |
Your Rights
Depending on your location, you may have the following rights:
- Access and Portability: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Withdrawal of Consent: Withdraw consent for marketing communications
To Exercise Your Rights: Email us at contact@rentmehq.com. We will respond within 30 days.
California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act including the right to know what personal information is collected, right to delete personal information, and right to opt-out of sales (though we do not sell personal information).
To Submit a CCPA Request: Email contact@rentmehq.com
European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation including rights to access, rectification, erasure, restriction, data portability, and objection.
Data Protection Officer: contact@rentmehq.com
Email Communications
Types of Emails:
| Type | Examples | Can Opt Out? |
|---|---|---|
| Transactional | Account confirmations, password resets, payment receipts, service updates | No |
| Marketing | Waitlist updates, product announcements, educational content, special offers | Yes |
How to Unsubscribe:
- Click "Unsubscribe" in any marketing email
- Update preferences in your account settings
- Email us at contact@rentmehq.com
Cookie Policy
What Are Cookies? Small text files stored on your device that help websites remember information about your visit.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Session management, security features, load balancing |
| Analytics Cookies | Google Analytics, usage statistics, performance monitoring |
| Marketing Cookies | Campaign tracking, ad effectiveness |
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will email registered users and display a prominent notice on our website.
Contact Us
Questions about this Privacy Policy?
RentMeHQ
Email: contact@rentmehq.com
Website: rentmehq.com
Response Time: We aim to respond to all privacy inquiries within 5 business days.